On receipt of the member complaint, the Avoir compliance department, will acknowledge the receipt of the complaint within 24hrs.
The Compliance Department will thereafter notify the relevant Representative of receipt of complaint within 24hrs.
The Representative will thereafter have 5 working days in which to respond to the complaint.
A written response as well as all supporting documents pertaining to the member’s complaint, should be submitted to the Avoir Compliance Department by the Representative within the specified turn-around-time of 5 working days.
On receipt of all documents received from the Representative, within the specified time-frame, the Avoir Compliance Department, will commence investigation of the complaint.
Written notification of the outcome of the investigation of the complaint will be communicated via the Compliance Department within 10 working days, from receipt of the complaint, via various channels to both the member as well as the Representative.Please Click Here to add Complaint or Compliance