Our Services

HEALTHCARE CONSULTING

Healthcare advise and training
On and off-site support
Holistic solutions of all facets of health risk management for corporate entities and individuals.

HEALTHCARE CONSULTING ADMINISTRATION

Due to various elements of concern and sensitivity amongst members, we deal with all aspects of administration with utmost confidentiality.

 EMPLOYEE HEALTHCARE CONSULTING ADMINISTRATION

Benefits review
Member education and training
Wellness programmes
Administer claims and hospital authorisation

EMPLOYER SERVICE

Hr and payroll training(concerning medical aid and their standard procedures)
Monthly reconciliation & reports
Members tracking and monitoring for HR &Payroll
On and offsite training & support
Health risk management support

CALL CENTRE

Proactive contact of high users
Provides administration tracking in realtime
Full disaster recovery plan in place

CALL CENTRE SYSTEM

Voice logging system
Query Identification
E-mail query resolution
Multilingual call centre agent

REQUEST CONSULTATION.

Service Levels

For as long as Avoir Corporate Healthcare is the appointed healthcare consultant to the client, we will undertake the following administrative work and provide the following:

  • In-depth training of individuals regarding their medical aid.
  • Explain to the client or member the nature and extent of the benefits offered by the scheme.
  • Detailed analysis of claims history.
  • Matching of individual members with the appropriate healthcare options.
  • Assist members with new application forms.
  • Assist members with registration and deletion of dependents.
  • Utilization of managed healthcare, such as HIV/AIDS programmers’.
  • Advice on latest trends and development in the market.

AVOIR CORPORATE HEALTHCARE WILL PROVIDE THE ABOVE SERVICE AT NO COSTS TO THE MEMBER

The commission is paid by the Medical Scheme and as a member, you have no liability to the broker in respect of the payment and receipt of such commission.