Services Overview
Avoir Corporate Healthcare delivers a comprehensive suite of healthcare, employee benefits, and organisational advisory services designed to support employers, empower employees, and strengthen overall workforce wellbeing. Our service model combines accredited expertise, national reach, and personalised support to ensure every client receives consistent, high‑quality guidance across all nine provinces.
Corporate Medical Aid Advisory & Administration
Avoir provides end‑to‑end medical aid consulting and administration services for organisations of all sizes. Our accredited consultants offer objective, independent advice to help employees select the most suitable medical aid options based on affordability, healthcare needs, and long‑term wellbeing.
Our Key Functions Include:
Medical aid option counselling and needs analysis
New member applications and onboarding
Chronic illness registration and PMB guidance
Claim queries, short‑payment reviews, and escalations
Hospital authorisations and transfers
Membership amendments and card distribution
Dedicated onsite support across major operational regions.
This service ensures employees understand their benefits, utilise them effectively, and receive timely assistance throughout their healthcare journey.
Employee Benefits & Organisational Advisory Services
Beyond medical aid, Avoir supports organisations with broader employee benefits advisory, ensuring alignment between workforce needs, cost structures, and compliance requirements.
Our Advisory Support Covers:
Employee benefits education and induction
Guidance on benefit structures and affordability
Holistic health risk management strategies
HIV/AIDS risk management and counselling
Support for non‑medical aid employees through education and access pathways.
This integrated approach strengthens employee understanding, improves benefit utilisation, and supports HR teams with clear, structured guidance.
Wellness & Preventative Health Programmes
Avoir delivers comprehensive wellness initiatives designed to promote early detection, encourage healthy living, and provide employers with actionable insights into workforce health trends.
Wellness Services Include:
Annual onsite wellness days
Chronic disease screening (HIV, diabetes, hypertension, cancer indicators) | BMI, blood pressure, glucose and cholesterol testing
Dietician consultations and fitness assessments
Pre‑ and post‑test counselling
Detailed wellness reports for organisational risk analysis
These programmes help organisations proactively manage health risks and foster a culture of wellbeing.
Member Education & Communication Support
Clear communication is central to effective healthcare management. Avoir coordinates structured education sessions to ensure employees remain informed and confident in navigating their benefits.
Education Focus Areas:
Benefit and option updates
Chronic registration processes
Claims understanding and terminology
Annual scheme changes and product launches
Quarterly or bi‑annual information sessions with accredited schemes
This ensures employees stay up‑to‑date with evolving benefits and industry changes.
Payroll, Billing & Compliance Support
Avoir partners closely with HR and Payroll departments to streamline administrative processes and ensure compliance with regulatory frameworks.
Support Includes:
Monthly reconciled contribution reports
Contribution change file management
Discrepancy resolution and scheme updates
Compliance alignment with CMS and FSCA requirements
Assistance with tax‑related healthcare documentation.
This reduces administrative burden and ensures accurate, compliant payroll processing.
Gap Cover Solutions
Through our trusted partners, Avoir offers gap cover products that protect members from shortfalls between medical scheme tariffs and private healthcare provider rates.
Benefits:
Financial protection against co‑payments
Cover for tariff shortfalls
Seamless integration with existing medical aid options.
Gap cover enhances financial security and reduces unexpected healthcare costs.
Call Centre & Member Support Services
Our multilingual call centre provides reliable support to employees across South Africa, ensuring fast, accurate responses to all healthcare‑related queries.
Features:
Operating hours: Monday–Friday, 08h00–16h00
24/7 emergency line
Support via SMS, WhatsApp, and “Please Call Me”
Recorded calls for quality assurance
Dedicated consultants trained across all major medical schemes
This ensures employees receive consistent, accessible support whenever they need it.
Associates
