Avoir Services
our range of services
We offer a comprehensive suite of corporate healthcare services designed to support businesses across diverse sectors.
Healthcare Consulting
We provide comprehensive healthcare advisory services and training. Our team offers both on‑site and off‑site support, delivering holistic solutions across all aspects of health risk management for corporate clients and individuals.
Administration
We offer a dedicated Administration Service designed to protect the privacy and dignity of all members. Given the sensitive nature of healthcare‑related information, our team manages every aspect of administration with the highest level of discretion and professionalism.
Employee Benefits Support & Wellness Management
Provide personalised assistance to organisations and their employees. This offering includes comprehensive benefits reviews, employee education and training, and the coordination of wellness programmes tailored to organisational needs. We also manage key administrative functions such as claims processing and hospital authorisation.
Employee Benefits Administration
HR and Payroll training (concerning medical aid and their standard procedures) | Monthly Reconciliation | Monthly Reports | Tracking and Monitoring of members for HR and Payroll | On and Offsite Training and Support | Health Risk Management Support
CALL CENTRE
What it offers
Our company is committed to delivering a personalised client experience, ensuring that every interaction is handled with care, professionalism, and efficiency. We take pride in our accessibility and the close relationships we build with our clients.
To support this commitment, our dedicated call centre is fully equipped to assist you and your employees with prompt, knowledgeable, and solution‑driven support. This ensures seamless communication, faster resolution of queries, and a consistently high standard of service.
- Proactive High‑Utilisation Member Support
- Real‑Time Administration Tracking Service
- Comprehensive Disaster Recovery Management
Call and Query Management Systems
To ensure that all calls and queries are accurately recorded, tracked, and resolved, we have robust systems and processes in place. These systems enable real‑time logging, monitoring, and follow‑up of every interaction, ensuring full accountability and seamless service delivery. Through this structured approach, clients receive timely feedback, consistent support, and complete visibility into the status of their enquiries.
- Voice Logging System
- Query Identification
- E-mail Query Resolution
- Multilingual Call Centre Agents
Service Levels
We will undertake the following administrative functions and provide the corresponding support services to ensure seamless, efficient, and compliant healthcare administration for your organisation and its members.
- Comprehensive Medical Aid Training
- Benefit Explanation and Member Guidance
- Claims History Analysis
- Member-to-Option Alignment
- Assistance with New Applications
- Dependent Management Support
- Access to Managed Healthcare Programme
- Market Insight and Advisory
Avoir Corporate Healthcare offers Complimentary Member Support Services
AFFILIATES
