Avoir Services
our range of services
We have a proven service track record due to our uncompromised excellent service and we have managed to exceed member’s expectations. These are our services.
HEALTHCARE CONSULTING
We provide healthcare advise and training. On and off-site support with a holistic solutions of all facets of health risk management for corporate entities and individual.
ADMINISTRATION:
Due to various elements of concern and sensitivity amongst members, we deal with all aspects of administration with utmost confidentiality.
EMPLOYEE SERVICE
We have a personalized employee service offering that does Benefits review, Member education and training, Wellness programmes and Administer claims and hospital authorization
EMPLOYER SERVICE
• Hr and payroll training(concerning medical aid and their standard procedures) • Monthly reconciliation • Monthly reports • Tracking and monitoring of members for HR and Payroll • On and offsite training and support • Health risk management support
CALL CENTRE
What it offers
Our company prides itself for its personal touch and accessibility to its clients. Our call centre is dedicated to you and your employees.
- Proactive contact of high users
- Provides administration tracking in real time
- Full disaster recovery plan in place
Our call centre system provides the following
To ensure that all calls and queries are recorded and accounted for we have the following systems in place.
- Voice logging system
- Query Identification
- E-mail query resolution
- Multilingual call centre agent
Service Levels
For as long as Avoir Corporate Healthcare is the appointed healthcare consultant to the client, we will undertake the following administrative work and provide the following:
AVOIR CORPORATE HEALTHCARE PROVIDES THESE SERVICE AT NO COSTS TO THE MEMBER
- In depth training of individuals regarding their medical aid.
- Explain to the client or member the nature and extent of the benefits offered by the scheme.
- Detailed analysis of claims history.
- Matching of individual members with the appropriate healthcare options.
- Assist members with new application forms.
- Assist members with registration and deletion of dependents.
- Utilization of managed healthcare, such as HIV/AIDS programmers
- Advice on latest trends and development in the market.
Compliance
We are registered with the Council for Medical Schemes and The Financial Service Board. We promote Compliance with the law and therefore our Company is compliant to South African tax laws.
Proven Track Record
We have a proven service track record due to our uncompromised excellent service and we have managed to exceed member’s expectations.
- We have been voted the Best broker for Service excellence and sales by Medshield distribution for 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, and 2016.
- We have also qualified as a Gold Prestige Financial adviser for production years 2010, 2011, 2012, 2014, 2015
- Premier Platinum Prestige financial adviser for the year 2013 by Discover Health Medical Scheme.