Service Levels
Training
We provide comprehensive training to ensure individuals fully understand their medical aid. This includes explaining the nature, scope, and extent of the benefits offered by their scheme, empowering members to make informed decisions and confidently navigate their healthcare cover.
Administration Support
Our team provides clients with a comprehensive analysis of their claims history, offering clear insights into utilisation patterns and potential areas for optimisation. In addition, we match individual members with the most suitable healthcare options based on their needs and usage trends. We further support members by assisting with the completion of new application forms and managing dependent updates. Thi includes guiding members through the registration of new dependents as well as the removal of dependents when required, ensuring accurate and timely updates to their medical aid profiles
Wellness evens & Support
We assist members in accessing and utilising a range of managed healthcare programmes, including specialised initiatives such as HIV/AIDS management programmes. These programmes play a critical role in improving long‑term health outcomes by offering structured clinical support, early intervention, and continuous monitoring for chronic and high‑risk conditions. In addition to programme support, we provide clients with up‑to‑date insights on the latest trends and developments within the healthcare and medical scheme environment. This ensures that organisations remain informed about industry shifts, regulatory changes, benefit design innovations, and emerging wellness priorities that may impact their workforce.
AFFILIATES
